This site uses cookies. To find out more, see our Cookies Policy

IT Support Technician 1 in Alpena, SD at Jack Link's

Date Posted: 12/13/2018

Job Snapshot

Job Description

Jack Link’s Protein Snacks began with treasured family recipes passed from generation to generation, transforming a small North Woods business into one of the fastest-growing meat snack manufacturers in the world. Over the years, as consumer demand for convenient, high-quality snack foods increased, so has the company’s product offerings. Today Jack Link’s is the fastest-growing meat snack manufacturer in the world and sells more than 100 different meat snack products in more than 40 countries. The Link family principles and traditions remain the same: hard work, integrity and a commitment to earn consumer respect by delivering the best-tasting meat snacks in the world.

JOB DESCRIPTION SUMMARY

To provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.

 

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

  • Build and validate standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardware
  • Install, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated software
  • Patch and maintain end user devices according to patch and security policies with the JLBJ environment
  • Utilize and update enterprise ticketing system (Track-IT) to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems.
  • Perform level 1, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.
  • Complete move, add and changes as requested by internal customers for end user compute devices and associated peripherals.
  • Respond to customer issues through email, phone and in person requests
  • Maintain an inventory of all computers, monitors, printers, scanners, etc.
  • Track and maintain licenses in use and available for all end user devices
  • Provide input into the standard build image for leverage in building new end user compute devices
  • Follow identified incident and problem management procedures for use by the help desk
  • Provide input into training materials and procedures, and/or train users in the proper use of hardware and software.
  • Provide mentoring and training as required to PC Tech interns in order to strengthen their skills and advancement opportunities
  • Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
  • Performs other duties and responsibilities as necessary.

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE

Required Education:

  • High School diploma or equivalent

Required Experience:

  • 1 plus year desktop support experience

 

  • Strong customer-service orientation.
  • Ability to effectively communicate technical information to non-technical personnel.
  • Able to read and understand technical manuals and procedural documentation.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Self-motivated and directed with keen attention to detail.
  • Knowledge of current technological developments and trends in industry.
  • Valid driver’s license and insurable.
  • Ability to travel to other plants 

Preferred:

  • 2 year technical degree in computer science field    
  • MCSA certification  

REQUIRED SKILLS, KNOWLEDGE and ABILITIES:

Excellent verbal and written communication skills; must work effectively with all levels of management and employees

Must demonstrate effective leadership, problem solving, presentation, and employee motivational skills.

Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or more up to 25 pounds. Specific vision abilities required by this job include close vision.

 WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a plant / office setting with varying degrees of temperatures and noise levels. Exposure to manufacturing equipment movement and wet / slippery floors. However; the vast amount of work is conducted in a climate controlled office. Travel may be required.

 About Jack Link’s:

 

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned with headquarters in Minong, Wisconsin, Jack Link’s also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link’s produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. Jack Link's Protein Snacks family of brands includes Jack Link's, Lorissa's Kitchen, MATADOR, SQUATCH, World Kitchens Jerky, Grass Run Farms Meat Snacks, Bifi and Pepperami.

The story of Jack Link’s Protein Snacks is one of family traditions. It began with treasured family recipes passed from generation to generation, transforming a small North Woods business into one of the fastest-growing snack manufacturers in the world. Today Jack Link’s sells more than 100 different protein snacks in more than 40 countries.

The principles and traditions of Jack Link’s have been the same since its humble beginnings: hard work, integrity and a commitment to earn consumer respect by delivering the best-tasting protein snacks in the world.

EEO Statement:

Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees

 

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.